Delivery and Returns Policy
At Rizq Supplements, we are committed to providing you with a smooth and hassle-free shopping experience. Below are our policies regarding shipping, delivery, and returns.
1. Delivery Policy
Shipping & Processing
- Order Processing Time: All orders are processed within 24 hours of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Time (UK): Estimated delivery within 3-5 business days.
- International Shipping: We ship worldwide! Delivery times vary by location, typically 7-14 business days.
Shipping Costs
- UK Orders: Free standard shipping on all orders.
- International Orders: Shipping costs vary based on destination and will be calculated at checkout.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
2. Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
Returns Eligibility
- Items must be unused, unopened, and in their original packaging.
- Return requests must be made within 14 days of receiving your order.
- For health and safety reasons, we cannot accept returns of opened or used products.
How to Return an Item
- Contact Us: Email us at Info@rizqsupplements.shop with your order number and reason for return.
- Return Approval: Once approved, we will provide you with return instructions.
- Shipping the Item: You are responsible for return shipping costs unless the item is faulty or incorrect.
- Refund Processing: Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited back to your original payment method.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or refund at no extra cost.
3. Cancellations
- Orders can be canceled within 12 hours of purchase. Once shipped, cancellations are no longer possible.
4. Contact Us
For any delivery or return inquiries, reach out to us at:
📩 Email: Info@rizqsupplements.shop
📍 Address: 71-75 Shelton St, Covent Garden, London WC2H 9JQ