At Rizq Supplements, we are committed to providing you with a smooth and hassle-free shopping experience. Below are our policies regarding shipping, delivery, and returns.

1. Delivery Policy

Shipping & Processing

  • Order Processing Time: All orders are processed within 24 hours of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
  • Shipping Time (UK): Estimated delivery within 3-5 business days.
  • International Shipping: We ship worldwide! Delivery times vary by location, typically 7-14 business days.

Shipping Costs

  • UK Orders: Free standard shipping on all orders.
  • International Orders: Shipping costs vary based on destination and will be calculated at checkout.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

2. Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

Returns Eligibility

  • Items must be unused, unopened, and in their original packaging.
  • Return requests must be made within 14 days of receiving your order.
  • For health and safety reasons, we cannot accept returns of opened or used products.

How to Return an Item

  1. Contact Us: Email us at Info@rizqsupplements.shop with your order number and reason for return.
  2. Return Approval: Once approved, we will provide you with return instructions.
  3. Shipping the Item: You are responsible for return shipping costs unless the item is faulty or incorrect.
  4. Refund Processing: Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited back to your original payment method.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or refund at no extra cost.

3. Cancellations

  • Orders can be canceled within 12 hours of purchase. Once shipped, cancellations are no longer possible.

4. Contact Us

For any delivery or return inquiries, reach out to us at:

📩 Email: Info@rizqsupplements.shop
📍 Address: 71-75 Shelton St, Covent Garden, London WC2H 9JQ